bh998 Privacy Policy

Section 1

Information We Collect

bh998 collects personal information that is necessary to operate a safe, compliant, and high-quality online gaming platform for players in Bangladesh. We collect information in three primary ways: information you provide directly to us, information generated automatically through your use of the platform, and information obtained from trusted third-party sources for verification purposes.

Identity Verification Documents: Where bh998 requests identity verification — for example, before processing a withdrawal or where unusual account activity is detected — you may be asked to submit a copy of your National Identity Card (NID), passport, or other government-issued Bangladeshi identification document. These documents are stored securely and processed solely for compliance and verification purposes.

• Account registration details (name, date of birth, mobile number, email)
• Identity verification documents (NID, passport) where required
• Transaction records including deposit and withdrawal history
• Gaming activity logs including bets placed, games accessed, and session history
• Device identifiers, IP addresses, and browser/app technical data
• Customer support communications including chat transcripts and emails
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)

Section 2

How We Use Your Data

bh998 uses the personal information we collect for specific, legitimate purposes directly related to providing and improving our online gaming platform. We do not use your data for purposes that are incompatible with those stated in this policy, and we do not sell your personal information to third parties for marketing purposes.

Section 3

Data Sharing & Third Parties

bh998 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, to deliver a fully functional and compliant platform, we share limited categories of data with carefully selected third-party service providers who are contractually bound to process your information only as directed by bh998 and in accordance with applicable data protection standards.

• Payment Processors: bKash, Nagad, Rocket, Upay, and Bangladeshi bank partners receive transaction-level data necessary to process deposits and withdrawals. These providers operate under their own regulatory frameworks and data protection obligations.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and gameplay data necessary to deliver their game content. Game providers do not receive your full identity or financial records.
• Identity Verification Partners: Where automated KYC (Know Your Customer) checks are employed, a regulated verification service provider may process your submitted identity documents. All such providers are subject to strict data handling agreements.
• Fraud Prevention Services: bh998 may share device fingerprint data, IP addresses, and behavioural signals with specialist fraud detection providers to protect the platform and its players from unauthorised access and financial crime.
• Customer Support Platforms: Our support team uses third-party helpdesk software to manage communications. Conversations, account references, and contact details are stored within these systems under applicable data security standards.
• Legal and Regulatory Authorities: bh998 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or where we have a legitimate duty to report suspected financial crime or harm.

Section 4

Cookies & Tracking Technologies

bh998 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session security, understand how players use our services, and deliver a personalised experience. This section explains the types of cookies we use and how you can manage your preferences.

Most web browsers and mobile devices allow you to control cookie settings through their preferences or settings menus. You may choose to disable non-essential cookies at any time; however, please be aware that disabling certain cookies may affect the functionality of the bh998 platform, including session persistence and game loading. Essential cookies cannot be disabled as they are integral to platform security and operation.

Section 5

Data Security & Storage

bh998 takes the security of your personal data seriously. We employ a layered approach to data security, combining technical safeguards, operational procedures, and staff training to protect your information against unauthorised access, disclosure, alteration, and destruction.

• 256-Bit SSL Encryption: All data transmitted between your device and the bh998 platform is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) technology, protecting your login credentials, personal information, and financial transactions in transit.
• Encrypted Data Storage: Sensitive data fields — including identity document scans and payment method details — are encrypted at rest using strong cryptographic standards. Database access is restricted to authorised personnel only.
• Access Controls: bh998 operates a strict role-based access control (RBAC) policy. Staff members can only access the personal data necessary for their specific job functions. All access to sensitive data is logged and regularly audited.
• Two-Factor Authentication: bh998 supports two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised login attempts.
• Intrusion Detection: Our platform is monitored around the clock by automated intrusion detection systems that flag and respond to unusual access patterns, brute-force attempts, and other security threats in real time.
• Regular Security Reviews: bh998 conducts periodic security assessments of its infrastructure and data handling practices to identify and remediate vulnerabilities before they can be exploited.

While bh998 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, bh998 will notify affected players promptly and take immediate remediation steps.

Section 6

Your Privacy Rights

bh998 respects your rights in relation to your personal data. The following rights are available to all bh998 players. To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request". We aim to respond to all valid requests within 30 calendar days.

• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where bh998 processes your data based on consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to bh998 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, though such objections will be assessed on a case-by-case basis.

Section 7

Data Retention Policy

bh998 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below are applied as standard; individual circumstances may result in data being held for a longer period where required by law or ongoing compliance obligations.

When personal data is no longer required and the applicable retention period has elapsed, bh998 will securely delete or anonymise the data so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (such as platform-wide statistical trends) may be retained indefinitely as it no longer constitutes personal data.

Section 8

Contact & Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bh998 handles your personal data, please contact our data protection team directly. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.

bh998 reserves the right to update this Privacy Policy at any time. Material changes — such as new categories of data being collected, new third-party sharing arrangements, or changes to retention periods — will be communicated to active players via the platform or by email where required. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically.

If you are not satisfied with how bh998 has handled a privacy concern after raising it with us directly, you retain the right to escalate your complaint to the appropriate supervisory authority in your jurisdiction.