18+ Only — Play Safely

Responsible Gaming
at bh998

At bh998, we believe gambling should always be a form of entertainment — never a financial strategy or a source of stress. Our responsible gaming programme gives every Bangladeshi player the tools, knowledge, and support needed to stay in control at every step.

18+ Minimum Age
24/7 Support Available
5+ Player Protection Tools
BST UTC+6 Service Hours

Section 1

Our Commitment to Safe Play

bh998 is more than a gaming platform — it is a community built on trust. We take our responsibility to Bangladeshi players seriously, and that responsibility extends well beyond offering great games and smooth bKash deposits. Every feature on bh998, from account registration to withdrawal processing, is designed with player welfare at its core.

Our responsible gaming framework is grounded in three principles: awareness, so players understand the real nature of gambling; control, so players always have practical tools to manage their activity; and support, so anyone who needs help can access it quickly and without judgment.

Transparency First

bh998 publishes clear odds, game return-to-player (RTP) percentages, and wagering terms in plain English so every player understands exactly what they are agreeing to before placing a bet.

Player-Led Control

We put the controls directly in your hands. Deposit limits, session reminders, cooling-off periods, and self-exclusion are all accessible through your bh998 account settings or via our 24/7 support team at any time.

Welfare Over Revenue

If bh998 detects patterns that suggest a player may be experiencing harm — such as unusually rapid deposit sequences or significantly extended sessions — our responsible gaming team will proactively reach out to offer support, regardless of the player's account value.

Our Position on Gambling: Gambling is a form of adult entertainment. The house always has a mathematical edge, and no betting system or strategy can guarantee a profit over time. bh998 strongly encourages all players to view their deposits as the cost of entertainment — never as an investment or a way to recover financial losses.

Section 2

Age Restriction & Verification

bh998 operates a strict 18+ only policy across all products and services on the platform. It is illegal for anyone under the age of 18 to register an account, place bets, or access any real-money game on bh998. This policy is non-negotiable and applies equally to all players throughout Bangladesh, whether accessing the platform via desktop, the bh998 mobile app, or a mobile browser.

Strict 18+ Rule: If it is discovered that an underage player has registered and deposited on bh998, the account will be immediately suspended, all deposits will be returned to the originating payment method, and any winnings will be forfeited. bh998 reserves the right to share information about underage gambling attempts with relevant authorities.

To enforce our age policy, bh998 conducts identity verification checks on accounts before processing withdrawals and in response to certain account activity triggers. Players may be asked to submit a copy of their National Identity Card (NID) or passport to confirm they are aged 18 or above. Accounts that cannot verify their age will have withdrawal access restricted until verification is complete.

  • All new registrations require a valid date of birth at sign-up
  • Age verification via NID or passport is required before withdrawals are processed
  • Accounts flagged for potential underage access are immediately suspended pending review
  • bh998 does not market to individuals who have not confirmed they are 18 or older
  • Parents and guardians are encouraged to use device-level parental control software to prevent minors accessing gambling platforms

Section 3

Player Protection Tools

bh998 provides a full suite of responsible gaming tools that give you direct control over how you engage with the platform. These tools are available at no charge and can be activated instantly through your account settings or by contacting our support team. We encourage all players — not just those experiencing difficulty — to use these features as a matter of routine.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, bh998 will prevent any further deposits until the limit period resets. Lowering a limit takes effect immediately; raising a limit requires a 24-hour cooling period to prevent impulsive decisions.

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Session Time Limits

Define the maximum amount of time you wish to spend on bh998 in a single session. When your session time expires, you will receive a clear notification and be logged out automatically. This tool helps prevent the "just one more game" cycle that often leads to overspending.

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Reality Checks

Enable on-screen pop-up reminders at intervals of your choice — every 30, 60, or 90 minutes. Each reminder displays how long you have been playing and your net session result (wins minus losses), giving you an honest snapshot of your activity so far.

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Cooling-Off Period

Take a structured break from bh998 for a set period — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot log in, place bets, or make deposits. All cooling-off periods begin immediately upon activation.

Immediate Effect

Loss Limits

Cap the total amount you are willing to lose within a defined period. bh998's loss limit tool monitors your net loss in real time and halts your ability to place further bets once the limit is reached, protecting your bankroll from significant single-session losses.

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Self-Exclusion

For players who feel they need a longer or permanent break, bh998 offers a full self-exclusion programme. Self-exclusion blocks access to your account entirely for a minimum of 6 months, with options extending to permanent closure. See Section 4 for full details.

Immediate Effect

Section 4

Self-Exclusion Programme

Self-exclusion is a formal arrangement between you and bh998 in which you request that access to your account be completely blocked for an extended period. It is the strongest player protection measure available on the platform and is designed for individuals who feel that gambling has moved beyond a recreational activity and is beginning to affect their wellbeing, relationships, or finances.

bh998 treats all self-exclusion requests with the utmost seriousness. Once a self-exclusion is activated, your account is immediately suspended, all marketing communications are stopped, and bh998 will not accept any request to reverse the exclusion until the agreed period has fully elapsed. During a self-exclusion, any deposits already in your account balance remain accessible for withdrawal but no new deposits can be made.

Available Self-Exclusion Durations: 6 months  |  1 year  |  2 years  |  3 years  |  Permanent (indefinite closure). A permanent self-exclusion cannot be reversed under any circumstances. All other durations can only be reviewed after the full period has passed, and even then reinstatement requires a 7-day reflection period and written confirmation.

How to Request Self-Exclusion

1

Contact bh998 Support

Email [email protected] with the subject line "Self-Exclusion Request". Our responsible gaming team is available 24/7 on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your request within 1 hour.

2

Confirm Your Identity

To protect your account, our team will ask you to confirm your registered mobile number or email address. This step ensures that the self-exclusion request is genuine and prevents third parties from locking another player's account.

3

Choose Your Exclusion Period

Tell us how long you would like to self-exclude. Our support agent will explain each option clearly and without pressure. You are free to choose any duration, including permanent closure, and our team will not attempt to persuade you to select a shorter period.

4

Immediate Account Suspension

Your bh998 account will be suspended within 15 minutes of your request being confirmed. You will receive a written confirmation by email or SMS. All promotional communications, bonus offers, and marketing emails will be halted immediately.

5

Withdraw Your Remaining Balance

If you have a remaining balance in your bh998 account at the time of exclusion, our team will assist you in processing a full withdrawal to your bKash, Nagad, Rocket, or bank account before the account is fully closed. No balance will be forfeited as a result of self-exclusion.

Important: Self-exclusion applies to the bh998 platform only. If you feel you need support across multiple platforms, we encourage you to contact each operator individually and to seek guidance from a professional gambling support organisation. Self-exclusion is not a cure for problem gambling — professional counselling and peer support are also strongly recommended.

Section 5

Recognising Problem Gambling

Problem gambling does not always look the same for every person. For some, it develops gradually over months; for others, a period of financial stress or emotional difficulty can accelerate harmful patterns quickly. The most important step is recognising the warning signs early — before gambling begins to affect your relationships, work, or financial stability.

The questions and signs below are drawn from widely used screening frameworks. They are not a clinical diagnosis, but if several of them resonate with your experience, we strongly encourage you to use bh998's responsible gaming tools or reach out to our support team for a confidential conversation.

Chasing losses means placing further bets specifically to recover money that was lost in a previous session. This is one of the most common and dangerous patterns in problem gambling. If you find yourself depositing again immediately after losing, or telling yourself "I just need one big win to get back to even", this is a strong warning sign that deserves immediate attention.

Setting a budget or time limit before playing, and then consistently exceeding it, is a clear indicator that gambling is moving outside your control. If you regularly think "just one more game" after your planned session has ended, or if your deposits have been creeping upward over recent weeks, it is worth pausing to reassess.

If you find yourself deleting transaction histories, lying about how much time you spend gambling, or feeling anxious that someone close to you might discover your gambling activity, these feelings of secrecy are a meaningful warning sign. Healthy recreational gambling is something most people are comfortable discussing openly.

Using bKash, Nagad, or bank funds that were set aside for rent, food, utility bills, or family needs to fund gambling deposits is a serious warning sign. If gambling is competing with essential financial obligations, it has moved well beyond entertainment and professional guidance is strongly advisable.

Using gambling as a way to escape difficult emotions, numb anxiety, or cope with personal problems is a risk factor for developing a gambling disorder. While a game of cricket betting or a few spins on slots can be genuinely relaxing, if gambling feels like the only way to feel better, that is a sign worth discussing with a professional.

Experiencing strong urges to gamble, feeling restless when unable to access the platform, or becoming irritable or anxious during periods without gambling can indicate a psychological dependency developing. These feelings should be taken seriously and discussed with a healthcare or counselling professional.

Section 6

Getting Help & Support

Acknowledging that gambling may have become a problem takes courage. If you have reached this section because you are worried about your own gambling or the gambling of someone you care about, please know that help is available and that reaching out is the right move. You do not need to wait until things become severe before seeking support.

bh998 Responsible Gaming Team

Our dedicated responsible gaming team is available 24/7 via email. Contact us at [email protected] with the subject "Responsible Gaming Help". All conversations are strictly confidential and handled by trained staff, not automated bots.

Professional Counselling

If you feel that gambling is significantly affecting your mental health, relationships, or finances, speaking with a professional counsellor or psychologist is strongly recommended. A qualified mental health professional can provide structured support that goes beyond what any gaming platform can offer.

Talk to Someone You Trust

Sharing your concerns with a trusted family member or close friend can be an important first step. People who struggle with gambling often find that simply telling someone they trust significantly reduces the secrecy and shame that can make the problem harder to address.

Keep a Gambling Diary

Recording the time and money you spend gambling, along with how you felt before, during, and after each session, can help you and any counsellor identify triggers and patterns. Many people are surprised to see just how much time or money they have spent once they begin tracking it honestly.

Note for Bangladesh Players: Mental health awareness and support for gambling-related issues is growing across Bangladesh. If you are based in Dhaka, Chittagong, Sylhet, or another major city, general mental health helplines and counselling services may be accessible through hospitals, community health centres, or private practice psychologists. bh998 encourages all players in need to seek qualified support local to them. Our support team can assist with directing you to available resources upon request.

Section 7

Tips for Safe Play

The most effective responsible gaming is proactive. Rather than waiting until gambling becomes a problem, the following guidelines help every bh998 player build healthy habits from the very first session. These tips apply whether you enjoy cricket betting, slot games, live dealer tables, or crash games.

Healthy Gambling Habits

  • Always set a budget before you start and treat it as the cost of entertainment — not a potential profit
  • Only gamble with money you can comfortably afford to lose without affecting your daily life
  • Take regular breaks during play — stand up, get water, and step away from the screen
  • Balance gambling with other recreational activities, hobbies, and social time
  • Keep track of how much time and money you spend using bh998's built-in session history tools
  • Accept that losing is a normal part of gambling — no game, strategy, or system eliminates house edge
  • Log out and take a break if you start feeling frustrated, upset, or emotionally compromised

Habits to Avoid

  • Never gamble to recover money you have already lost — chasing losses almost always makes the situation worse
  • Do not gamble when you are under the influence of alcohol, medication, or extreme emotional stress
  • Avoid borrowing money — from friends, family, or financial products — to fund gambling deposits
  • Do not treat gambling as a secondary source of income or a way to solve financial difficulties
  • Never ignore the responsible gaming tools available on bh998 — they exist for your benefit and cost nothing to use
  • Do not neglect responsibilities — family, work, studies, or health — in favour of gambling sessions
  • Avoid playing for extended periods without a break, particularly during late-night or early-morning hours

Section 8

Contacting bh998 Support

If you need to activate any responsible gaming tool, request self-exclusion, ask a question about your account activity, or simply want to talk through a concern with a knowledgeable and non-judgmental team member, bh998's support team is ready to help around the clock.

Responsible Gaming Contact Details:
Email: [email protected]
Subject line: "Responsible Gaming Help" or "Self-Exclusion Request"
Response time: Within 1 hour for self-exclusion requests; within 24 hours for general responsible gaming enquiries.
Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

All responsible gaming communications are handled with complete confidentiality. Your request will never be shared with third parties, and our support team is trained to provide calm, practical assistance without judgment. Whether you want to set a deposit limit, take a cooling-off break, or begin a self-exclusion, the process takes only a few minutes and our team will guide you through every step.

  • Email [email protected] to activate deposit limits, loss limits, session time limits, or reality check reminders
  • Email [email protected] to initiate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days
  • Email [email protected] with subject "Self-Exclusion Request" to block your account for 6 months, 1 year, 2 years, 3 years, or permanently
  • Email [email protected] to request a full history of your deposits, withdrawals, and gaming activity
  • Email [email protected] if you believe a friend or family member may have an underage or problem gambling issue on the platform
Reminder: bh998 will never send promotional bonuses, free spin offers, or deposit match incentives to any player who has an active responsible gaming tool in place (cooling-off period, self-exclusion, or deposit limit at maximum). We respect your settings and will not attempt to undermine them with marketing communications.

Play Smart. Play Safe. Play at bh998.

Responsible gaming starts with awareness and the right tools. Explore bh998's full range of games, review our FAQ for common questions, or log in to your account to set your personal limits today. Remember — 18+ only, and always play within your means.

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18+ only. Gambling can be addictive. Please play responsibly. If you need help, email [email protected].